Need Help? Our U.S. based Member Services team is available to answer questions about your account, our products and solutions, and much more.
Hours
- Monday – Friday : 8am – 11pm (EST)
- Saturday : 9am – 6pm (EST)
- Sunday : Closed
Business & Partners
For business inquiries click here
Identity Guard® with Watson
For account unlocks, alert information and membership questions, call 1-855-443-7748
Or email us at: customercare@identityguard.com and we’ll respond in 24-48 hours.
Identity Guard® Classic
For account unlocks, alert information and membership questions, call 1-800-452-2541
Or email us at: customersupport@identityguard.com and we’ll respond in 24-48 hours.
Don’t have an account or unsure which product you’re currently enrolled in?
Give us a call with any questions at 1-855-443-7748.
To protect your privacy, please understand that we cannot answer questions regarding confidential information such as billing, account updates, or service cancellations via email. We are committed to providing secure services to our members. If you have changes or updates to your account information, please sign in to your account and change your information there.
* The score you receive with Identity Guard is provided for educational purposes to help you understand your credit. It is calculated using the information contained in your Equifax credit file. Lenders use many different credit scoring systems, and the score you receive with Identity Guard is not the same score used by lenders to evaluate your credit.
** Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc. The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.
*** Child members on the family plan will only have access to online account monitoring and social security number monitoring features. All adult members get all the listed benefits.
**** White glove fraud remediation is only available to Ultra plan members.
1 ath Power Consulting, February 2018
Your card will be charged either a monthly or annual fee, depending on the membership plan you choose. You may cancel your membership anytime simply by contacting us. Refer to our terms of service for our billing policy.
No one can prevent all identity theft or monitor all transactions effectively.
AURA‚ IDENTITY GUARD‚ HOTSPOT SHIELD, FIGLEAF PRIVACY NOW AND ASSOCIATED DESIGNS ARE TRADEMARKS OR FEDERALLY REGISTERED TRADEMARKS OF INTERSECTIONS INC. DBA AURA OR PANGO INC. IBM WATSON IS A TRADEMARK OF INTERNATIONAL BUSINESS MACHINES CORPORATION, REGISTERED IN MANY JURISDICTIONS WORLDWIDE.